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Changing market landscape and the ability to respond quickly to customer’s needs demand organizations to not only maintain but also continuously enhance their technology products. We understand this need, and therefore have invested heavily into a maintenance methodology and application support infrastructure. We have a well-defined and mature process for offering timely and first-rate software product maintenance.

The basic philosophy that guides our maintenance practice is our belief that we should be always accountable for every single line of code that we write. Following is a high-level overview of our maintenance methodology.

• Client submits a change request (new feature, enhancement or bug) through our web-based issue management systems
• Client reviews and approves the time and cost estimate
• Evoke’s maintenance team works on the change request
• We upload the change to demo server
• On client’s approval, we then upload the change to the production server
• Change request is closed

Unique Values

• 24×7 phone support
• Single point of contact, dedicated resource for all of your support calls
• US based support and maintenance team
• Efficient and transparent communication, and resolution of issues