|
|
|
| Service Level Agreement |
|
| Our Motto: We know before they do. |
|
| Our Goal: To provide excellent service to our customers and business users. |
|
| An important dimension of this is to ensure that the applications are working when they need them and that they perform to the user’s expectations. IT needs to be proactive in this area, preventing user complaints before they happen. It is possible for us by using Mercury Business Availability Center and occasionally using LoadRunner to load test key applications. |