The Business Challenge
The client is a leading US based corporate services provider to Fortune 500 companies and more than 3,000 financial enterprises. The client faced challenges in monitoring applications continuously, initiating preventive actions, and resolving critical problems quickly. There was a lack of visibility into the application’s performance, and the support team was unable to respond to critical issues quickly.
- Integrated ServiceNow Dashboard with Azure Cloud App Insights.
- Created and assigned priority tasks in the Azure DevOps.
- Created auto incidents and tickets for quick resolution of critical issues.
- Reduced agent support and maintenance costs by 80%.
- Task classification and assignment features improved task resolution time.
- Auto-configuration and deployments decreased manual errors.