- Centralized support & Maintenance- troubleshooting, enhancements and feature roll outs.
- 8X5 Service availability for German and USA manufacturing plants.
- Client dashboard provides Status reports and details on Service Level Compliance.
- Offshore support model reduced support and maintenance cost by 40%.
- High maintenance and support cost for Level-1, Level-2 and Level-3 tickets.
- Stringent Service Levels as there is an application dependency at the production lines.
- Support multiple geographies and multiple manufacturing plants.
- Modernized VB 6.0 based application to Microsoft Dot Net.
- Integrated Programming Logical Control (PLC) / robotic devices and sensors in production lines.
- Triggers and display of message enabled for faulty items and lots identified in the production line.
- Core team for providing 8 x 5 application support across multiple geographies.
- Deployment and maintenance of Ticketing tool “TrackIT”.
- Address and manage change requests and enhancements.
- Localization for English and German.
- Dedicated tunnel and VPN for connectivity.
Garage Doors Manufacturer
Ohio, United States
SQL / DBMS
Request For Services
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