BUSINESS BENEFITS

  • Centralized support & Maintenance- troubleshooting, enhancements and feature roll outs.
  • 8X5 Service availability for German and USA manufacturing plants.
  • Client dashboard provides Status reports and details on Service Level Compliance.
  • Offshore support model reduced support and maintenance cost by 40%.

BUSINESS CHALLENGE

  • High maintenance and support cost for Level-1, Level-2 and Level-3 tickets.
  • Stringent Service Levels as there is an application dependency at the production lines.
  • Support multiple geographies and multiple manufacturing plants.

BUSINESS SOLUTIONS

  • Modernized VB 6.0 based application to Microsoft Dot Net.
  • Integrated Programming Logical Control (PLC) / robotic devices and sensors in production lines.
  • Triggers and display of message enabled for faulty items and lots identified in the production line.
  • Core team for providing 8 x 5 application support across multiple geographies.
  • Deployment and maintenance of Ticketing tool “TrackIT”.
  • Address and manage change requests and enhancements.
  • Localization for English and German.
  • Dedicated tunnel and VPN for connectivity.

CUSTOMER

Garage Doors Manufacturer

HEADQUARTERS

Ohio, United States

Industry

Manufacturing

Employees

1500

TECHNOLOGY STACK

Cloud

Front End

Back End

Integration

SQL / DBMS

Request For Services

Thank you for your interest in our services, we’re always here to connect!

U.S. Address

7106 Corporate Way
Dayton, OH – 45459, United States

India Address

The V-Ascendas, Capella Block, 4th & 8th Floor,
Plot No. 17, Software Units Layout,
Madhapur, Hyderabad – 500081