Business Challenge
Our client is a leading corporate services provider to Fortune 500 companies and more than 3,000 financial enterprises. The client built multiple fulfillment systems for order entries, fulfillment, and business licensing. Due to the complex systems architecture and cross-function dependencies, they wanted to automate process flows for improved efficiency, faster time to market, and cost optimization.
The Solution
- Designed the application using Pega’s Layer Cake Architecture and utilizing out-of-the-box Pega capabilities to implement Pega Case Management with Robotic Process Automation (RPA) & Robotic Desktop Automation (RDA).
- Automated the entire order management lifecycle.
- Used Pega’s Integration capabilities to unify Salesforce Document Repositories, and Billing systems.
The Benefit
Our team’s expertise in Pegasystems implementation and business knowledge helped us deliver a next-generation business license application that has helped the client overcome service delays, data duplication, cost optimization, and inconsistent CSR experiences.
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