Evoke Technologies understands that today’s customers expect and demand a superior service experience. Keeping this into consideration Evoke trusts and recommends the Salesforce Service Cloud to its clients. We help enterprises by offering robust Service Cloud implementation and integration solutions that turn their customer service interaction into a smart conversation.
In today’s business environment, besides the traditional ways – such as phones and emails; customers also reach out to enterprises seeking services using multi-channels including social media. Salesforce Service Cloud empowers customer service representatives with robust functionalities that aid them to provide personalized support over phone, email, social channels enhancing overall customer service experience.
The ‘service console’ provided by Salesforce Service Cloud helps customer service representatives with a 3600 view of their customers, there by improving their productivity. Further, inbuilt features such as email-to-case and social media plugins make Salesforce Service Cloud a multi-channel support application. Additionally, collaboration tools such as ‘chatter’ helps customer service representatives to resolve issues faster (in real-time). Our Service Cloud implementation and integration services are delivered by a team of Salesforce certified developers with deep-domain expertise on the Salesforce platform.