Success Stories

Oracle Success Stories

Improving Turnaround Time with Service Cloud

A leading North America company partnered with Evoke Technologies to automate their email support in order to enhance their service delivery and improve turnaround time. The client was looking for a scalable platform that can help them streamline their processes and reduce response time. They were keen to implement a user-friendly, swifter, and flexible CRM platform. Working with the client and understanding their key business requirement, we recommended the Salesforce service cloud platform due to its efficiency, speed and performance.

By leveraging Evoke’s expertise in the Salesforce Service cloud, client’s customer service team is now able to focus on core service delivery rather than on managing their internal processes. The client is also able to expand their application to new business units with minimum customization. Further, the Salesforce service cloud implementation has drastically reduced the turnaround time of their customer support executive boosting their morale and leading to improved levels of customer satisfaction.

Technologies:

Salesforce.com Service Cloud, Apex, Visualforce, JavaScript

Why Evoke for Salesforce Services

We are a global IT services company having extensive experience in implementing, deploying and managing Salesforce products. With our efficient project management and agile delivery, we have been successfully supporting our clients to transform their businesses.

Salesforce Expertise

Highly experienced and certified Salesforce consultants

Cloud Experience

Deep-seated domain knowledge and expertise on cloud-driven technologies

Agile Methodology

Agile based development for faster execution of projects and a quick ROI

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