Unified CRM and Operational Data to Streamline Integration and Deliver Accurate Data Insights
Case Study Details:
Industry:
Home Service
Region:
U.S.
Technology:
Microsoft Fabric, Power BI
About the Company
A leading U.S.-based home service provider sought to unify and consolidate fragmented data across multiple operational and CRM systems to reduce data inaccuracies, eliminate inefficient decision-making, and improve system-wide data integration.
Challenges
Key challenges included:
- Fragmented CRM and operational data across platforms
- Inconsistent APIs complicated integration efforts
- Fragile point-to-point connections caused unreliable data flow
- Increased maintenance effort for integration management
Solutions
Evoke designed and implemented a scalable Microsoft Fabric architecture to help the company unify CRM and operational data into a single, governed platform.
Results
- 100% unified CRM and operational data foundation
- 70% faster integration cycles
- 95% improvement in data accuracy
- 30–40% faster business insights generation
- 30% reduction in operational maintenance costs