Case Study Details:
The Challenge
A U.S.-based provider of custom retail environments and fixtures needed to streamline its manual draft quote generation process involving image analysis, SQL data retrieval, pricing validation, and historical quote comparison.
The company’s draft quote generation process was largely manual, requiring intensive coordination across teams and systems due to the absence of a unified workflow. This led to operational inefficiencies, limited scalability, and reduced consistency in quote preparation.
Key challenges included:
Input Variability and Data Gaps
- Multiple customer-specific document layouts and product depictions made it difficult to standardize inputs
- Fixture images varied in structure and detail, requiring manual interpretation
- Increased dependency on individual expertise led to inconsistent quote preparation
- Inputs often lacked key specifications such as length, breadth, and quantity
- Missing data required manual assumptions or follow-ups, increasing turnaround time and risk of inaccuracies
Manual Data Retrieval and Tagging
- Product details had to be retrieved manually from the MyPD database
- The process involved navigating multiple systems, reducing efficiency and increasing the risk of errors
Tagging and Data Mapping Complexity
- Images and detected objects required custom tagging before quote generation
- Tags had to be mapped with MyPD terminologies to retrieve relevant product and quote records
Pricing and Validation Complexity
- MyPD did not provide standard pricing, requiring manual price validation
- Pricing for existing customers depended on averages from previous MyPD quotes and required additional validation
Dependence on Historical Data
- Criteria had to be defined for retrieving relevant MyPD information and generating new quotes from similar previous quotes
AI Adoption Constraints
- Image selection and model training could take longer and extend project timelines
- Prediction accuracy was expected to be low initially and improve gradually with model training
Evoke’s Approach
Evoke developed an AI-based application named “AI Ballpark” to generate a draft quote by analyzing existing quotes and data available in the Customers DB and existing applications.
The solution included:
Application Access and User Interface
- Secure login to the AI application using Active Directory authentication
- A user interface that allowed users to upload fixture images and enter the required quantity
Image Analysis and Object Extraction
- Image analysis using a Vision Language Model, such as Azure Custom Vision, to identify objects and fixtures from uploaded images
- Extraction of identified objects and fixtures from the uploaded image
Data Mapping and Retrieval
- Matching of extracted object names with MyPD object terminology using a combined view from the MyPD SQL database
- Retrieval of the top five matching records from MyPD based on predefined criteria jointly defined by PD Instore and Evoke
- Display of matched records and related summaries within the application
Quote Generation Workflow
- Ability for users to select relevant matched records from the application UI for quote generation
- A “Provide Ballpark” feature to generate a sample quote based on selected historical records and predefined quote-generation criteria
Quote Distribution and Tracking
- Option to download the generated quote in PDF format
- Option to send the generated quote as an email attachment to specified recipients
- Logging of quote-generation activities, including the email addresses to which quotes were sent
- A log-view screen to filter and review application activities
Scalability and Future Readiness
- A scalable application design to accommodate multiple AI agents for PD Instore in the future
The Outcomes
Evoke’s AI-based application helped the company accelerate ballpark quote creation while enabling PDF downloads, email sharing, and activity tracking. This resulted in the following
Faster Quote Generation
- AI-based draft quote generation for uploaded fixture images
- Object and fixture identification from uploaded images
Enhanced Data Mapping and Retrieval
- Matching of detected objects with MyPD terminology
- Retrieval of relevant MyPD records based on predefined criteria
Streamlined Quote Creation and Output
- Selection of matching historical records for quote generation
- PDF download capability for generated quotes
- Email attachment capability for generated quotes
Monitoring and Tracking
- Logging of quote generation and email activity
- Activity filtering through a log-view screen
Improved Platform Security
- Platform readiness to accommodate multiple AI agents for PD Instore
- Secure application login through Active Directory authentication
| Metric | Before AI Modernization | After AI Modernization |
|---|---|---|
| Quote Generation Speed | Manual, time-intensive draft quote preparation | AI-based draft quote generation from uploaded fixture images |
| Image Analysis | Manual interpretation of fixture images | Automated object and fixture identification from images |
| Data Mapping Accuracy | Manual, inconsistent mapping with MyPD terminology | Accurate matching of detected objects with MyPD terminology |
| Data Retrieval Efficiency | Time-consuming retrieval from multiple systems | Retrieval of relevant historical records based on predefined criteria |
| Quote Creation Process | Manual selection of historical references and inputs | Selection of historical records for automated quote generation |
| Quote Output & Sharing | Manual formatting and limited sharing options | PDF download capability and email sharing of generated quotes |
| Monitoring & Tracking | No centralized tracking or audit trail | Logging of quote generation and email activity with filterable log view | Security & Access Control | Basic or fragmented access mechanisms | Secure login via Active Directory authentication | Scalability & Future Readiness | Limited scalability and no AI extensibility | Platform readiness to support multiple AI agents for future scalability |
Strategic Value Delivered
With AI-powered image analysis, streamlined data mapping, and accelerated draft quote creation, Evoke demonstrated how intelligent automation can transform a manual, fragmented quoting process into a scalable, consistent, and insight-driven capability — enabling faster response times, improved accuracy, and greater confidence in decision-making