Implemented SFDC Case Management for a Major Corporate Services Provider

Our client is a leading provider of corporate services to businesses across the world. The client wanted to implement Service Requests such as CLS Billing Service Request, E-billing Service Request, COA Service Request, and Rep Discount Service Request.

• Users can subscribe/unsubscribe to a Distribution List.
• Admin to manage (make it active, inactive or create aliases for each DL) Distribution Lists.
• Developed a functionality to attach documents to the cases.

• Improved user interface for the distribution list.
• Users can view all types of Salesforce records in the mobile app.
• Admin can now manage Distribution Lists.