The Business Challenge
Our client is a global supplier of printed breathable films, as well as an innovator in the development of elastic films and laminates. The client wanted to modernize legacy application and required application support and maintenance on an 8 x 5 basis.
The Solution
- Modernized VB 6.0 based application to Microsoft Dot Net.
- Address and manage change requests and enhancements.
- Deployment and maintenance of the Ticketing tool “TrackIT.
The Benefits
- Centralized support & Maintenance – troubleshooting, enhancements, and feature rollouts.
- Offshore support model reduced support and maintenance costs by 40%.
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