Implemented Pega-based Wellness and Healthcare Management System: 25% Higher Satisfaction, 30% Less Manual Work
Industry:
Wellness and Mental Health Care
Region:
Australia
Technology:
Pega
About the Client
The client is a leading provider of employee health and wellbeing services, with over 60 years of experience. They offer a comprehensive range of services, including mental health support, risk management, emergency response, and workplace training. Operating primarily in Australia and New Zealand, they have also extended their services globally, supporting organizations across various industries and sizes.
Challenges
- Fragmented patient data across multiple systems led to inconsistent care
- A lack of real-time visibility into patient health metrics and wellness progress
- Issues with appointment booking impacted the scheduling efficiency
- High volume of production defects affected service quality and operational efficiency
- Delayed deliverables resulted in the accumulation of backlogs
- Manual processes for wellness program enrollment and tracking led to delays and errors
Solutions
- Unified Client Profile
- Case Management for Assistance and Customer Programs
- Automated Workflows
- Multi-Channel Engagement
- Compliance and Auditing
- Real-Time Dashboards
Results
- Personalized wellness plans led to a 20% increase in patient adherence to care protocols
- Automation reduced manual workloads by 30%
- Multi-channel communication increased patient satisfaction scores by 25%
- Integrated audit and compliance features minimized the risk of non-compliance penalties
