ServiceNow, AD, OAuth

The Business Challenge

Our client, a coatings company headquartered in Philadelphia, develops and manufactures coatings for light and commercial vehicles, industries, and refinish applications. They wanted to implement Azure AD Integration to enable a single sign-on (SSO) feature, making it easier for users to access the services while enhancing client security and productivity.

The Solution

  • Implemented a self-service password reset portal, which was integrated with ServiceNow to automate the password reset process.
  • Enabled multi-factor authentication (MFA) for password reset requests to provide an additional layer of security.
  • Automated workflows to create and manage user accounts in Azure AD, assign roles and permissions, and revoke access when necessary.

The Benefits

  • Reduced the time taken to resolve password reset requests.
  • Improved the user experience as employees can log in seamlessly to multiple applications using the SSO feature.
  • Streamlined identity and access management processes.

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