The Business Challenge
The client is a leading US based apparel and footwear manufacturer that serves markets all over the world. The client has SAP ECC landscape and required complete SAP support and maintenance services from Evoke Technologies.
The Solution
- Provided critical job monitoring, and round-the-clock support for any P1 issues.
- Configured the entire SAP system along with system upgrades.
- Defined SAP security plan, policies, and identified risks for monitoring.
- Designed the data solution to satisfy defined business requirements.
- Future demand planning based on the sales history.
The Benefit
- Round-the-clock support and monitoring ensured maximum uptime.
- Application support for user tickets lead to enhanced customer engagement.
- Uninterrupted services lead to improved revenues.
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