The Business Challenge
Our client is a coatings company headquartered in Philadelphia that develops and manufactures coatings for light and commercial vehicles, industrial, and refinish applications. The client was struggling with manual process of incident management and change management, task creation, follow ups and monitoring.
The Solution
- Our experts Implemented ServiceNow ITSM.
- Designed implemented the necessary processes.
- SLAs were defined and configured.
The Benefit
- Improved customer satisfaction.
- Reduced Time-to-close.
- Increased First-Time-Fix rate.
