Enhancing Pipeline Safety: Automating Work Permit Requests in the Oil and Gas Industry

Our client is a leading midstream energy company in the natural gas (LNG) sector operating a vast network of pipelines in the United States

The client faced a pressing need to modernize its pipeline maintenance operations. Relying heavily on manual, paper-based processes and navigating a complex web of approvals, the existing system was slowing down operations, reducing efficiency, and creating room for error. The company sought a robust, end-to-end process automation solution to streamline workflows and accelerate decision-making.

We designed and implemented a robust case management system using Pega, transforming over 40+ paper-based forms into streamlined digital workflows with well-defined parent-child case hierarchies. To ensure accessibility and on-the-go functionality, we also developed native mobile applications for iOS and Android, complemented by a fully responsive web interface—empowering field teams and office staff alike with real-time access and seamless collaboration.

Delivered a unified digital platform that centralized all daily permit and inspection workflows across rig sites, eliminating inefficiencies from fragmented processes. Equipped field teams with offline capabilities, significantly boosting productivity in remote environments while enhancing safety compliance and operational reliability.