The Business Challenge
The client is the world’s leading lift truck manufacturer spread across 12 countries. The client frequently receives many manufacturing requests for lift trucks with unique configurations. The client’s manual effort to validate all requests, combined with the increased turnaround time, resulted in significant delays in order processing.
The Solution
- Deployed intelligent BOT to continuously validate and compare the configuration requests.
- Provisioned the BOT to connect to Oracle CPQ for the latest configurations and match the requested configurations from their Salesforce system.
- Enabled the BOT to identify invalid configurations and provide recommended configurations.
The Benefit
- Manufacturing requests processing time increased by 10X.
- Multiple lead reconciliations in a day than doing it manually every week.
- Reduced processing time from 3 days to 30 mins.
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