The Business Challenge
Our client is a coatings company headquartered in Philadelphia that develops and manufactures coatings for light and commercial vehicles, industries, and refinish applications. The client had been facing difficulties in managing their device-related incidents, which were spread across different platforms and systems, leading to delays in incident response times and increased downtime for their employees.
The Solution
- Enabled the client to track their assets more efficiently.
- Created a seamless connection between the two platforms.
- Enabled the IT team to view and manage all device-related incidents in one place.
The Benefits
- Helped the client quickly detect, prioritize, and resolve IT incidents.
- Minimize the impact of IT incidents on their operations and customers.
- Reduced the time and resources required for asset tracking.
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