ServiceNow, Integration Hub and Intune

The Business Challenge

Our client is a coatings company headquartered in Philadelphia that develops and manufactures coatings for light and commercial vehicles, industries, and refinish applications. The client had been facing difficulties in managing their device-related incidents, which were spread across different platforms and systems, leading to delays in incident response times and increased downtime for their employees.

The Solution

  • Enabled the client to track their assets more efficiently.
  • Created a seamless connection between the two platforms.
  • Enabled the IT team to view and manage all device-related incidents in one place.

The Benefits

  • Helped the client quickly detect, prioritize, and resolve IT incidents.
  • Minimize the impact of IT incidents on their operations and customers.
  • Reduced the time and resources required for asset tracking.

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