Industry

Manufacturing

Region

USA

Technology

ServiceNow

The Business Challenge

Our client is a coatings company headquartered in Philadelphia that develops and manufactures coatings for light and commercial vehicles, industrial, and refinish applications. The client required HR & IT Process Tracking System to improve coordination between HR & IT and address end user issues.

The Solution

  • HR on-boarding & off boarding automation processes using workflows, business rules, etc.
  • Implemented knowledge management along with media content.

The Benefit

  • HR & IT process request triggering through ServiceNow.
  • All cases, issues, tasks, and requests are monitored.
  • Reduced manual documentation and tracking of HR related issues.

Read the Full Case Study