The Business Challenge
Our client is a leading global manufacturer, marketer, and distributor of high-performance coatings systems. The client wanted to streamline communication between their HR and IT departments, making collaborating and resolving issues easier.
The Solution
- Automated HR on-boarding and off-boarding processes using workflows, business rules, service catalogs, etc.
- Implemented knowledge management along with media content creation.
- Designed a custom Bootstrap site with pages using layout, CSS, UI scripts, UI macros, and dynamic content blocks.
The Benefit
- All HR & IT process requests are now triggered through ServiceNow.
- All cases, issues, tasks, and requests are monitored through reports.
- Custom SLA alerts helped teams keep up with continuous improvement and preventive maintenance of all requests and issues.
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