The Business Challenge
Our client is a coatings company headquartered in Philadelphia that develops and manufactures coatings for light and commercial vehicles, industrial, and refinish applications. The client required HR & IT Process Tracking System to improve coordination between HR & IT and address end user issues.
The Solution
- HR on-boarding & off boarding automation processes using workflows, business rules, etc.
- Implemented knowledge management along with media content.
The Benefit
- HR & IT process request triggering through ServiceNow.
- All cases, issues, tasks, and requests are monitored.
- Reduced manual documentation and tracking of HR related issues.
