The Business Challenge
Our client is a leading provider of corporate services to businesses across the world. The client required customer support via unified channels. There was lack of incident insights and Unavailability of workflow.
The Solution
- Implemented and configured omni-channel customer support.
- Designed and configured intuitive work console powered by unified data management.
The Benefits
- Integrated Net Promoter Score (NPS).
- Improved customer retention rate by 50%.
