Corporate Services




ServiceNow, Agent Workspace, Virtual Agent, Self Service Portal, Knowledge Management, Predictive Intelligence, Performance Analytics

The Business Challenge

Our client is a leading provider of corporate services to businesses across the world. The client required customer support via unified channels. There was lack of incident insights and Unavailability of workflow.

The Solution

  • Implemented and configured omni-channel customer support.
  • Designed and configured intuitive work console powered by unified data management.

The Benefits

  • Integrated Net Promoter Score (NPS).
  • Improved customer retention rate by 50%.

Read the Full Case Study