The Business Challenge
The client, based out of the US, is a leading provider of IT services. They sought to provide real-time, context-aware automated assistance to website visitors. The objective of Evoke was to mitigate customer frustration and improve the overall user experience of the client’s website.
The Solution
- Our Bot Framework ensured easy access to information.
- We leverage semantic modelling analysis, enabling our Website Bot to accurately comprehend and match user queries to the most relevant website information.
- We incorporated a robust three-tier security protocol for advanced security measures.
The Benefits
- Our Website Bot significantly improves visitors’ website journey experience with prompt and appropriate information.
- Evoke’s Website Bot streamlines the user journey, significantly boosting retention and conversion rates.
- It offers natural and helpful communication, resolving customer queries in real time.
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