CSM Implementation Approach for Customer Satisfaction
In today’s customer-centric era, you can’t afford to delay the improvements that are critical to helping you engage your customers more effectively. ServiceNow Customer Service Management (CSM) rises above traditional customer service solutions to serve your customers better.
ServiceNow CSM’s simple workflows and readily available channels resolve the customer cases effectively in less time and connect with all other ServiceNow applications without integrations on a single platform.
Watch this webinar to find out ServiceNow’s best practices for implementation and how to engage various stakeholders.
Webinar’s agenda:
- Objectives for CSM & measuring Objectives Success
- OCM Role in implementing CSM
- Customer Service Workflows
- Omni-Channel Service on different Channels
- Self-service & Routing Cases
- Workflows & Service Management
- Monitoring Customer Products Health & Reducing Case Volumes
