Salesforce Commerce Cloud

The Business Challenge

The client is a well-known plastics manufacturer based in California, USA. The client wanted to implement a responsive B2B commerce portal to shorten the buying cycle and provide a personalized experience to its customers.

The Solution

  • Implemented B2B commerce for the client.
  • Integrated a portal to initiate and track orders and pay invoices.
  • Integrated multiple payment gateways and service bots for self-service.
  • Added reorder and search functionality.

The Benefit

  • Self-service functionality increased customer engagement.
  • Sales team collaborated more closely with their customers.
  • Improved order management and tracking.

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